It is exciting to see the variety, size and complexity of events that you have been using Event Registration ("Events") software for, and we have enjoyed interacting with you where you have requested support. We can also see that these online help resources are getting good use.
Events has been free for over 5 years, now we would like to start adding some important enhancements. You're welcome to contribute to the ideas on the Events Roadmap at https://trello.com/b/XW9zYIn3/event-registration-roadmap Together with the value the system already provides, and after discussions with Unions/Conferences in the South Pacific Division, a decision has been made that a small fee will now be collected.
Fees will be 30 cents per ticket, and 1.5% of the total transaction value; free events will not incur these fees
Registrations from 1 February 2018 will incur these fees. A registration is where an attendee has selected tickets/answered questions, and accepted the terms and conditions of the event.
Fees will be invoiced monthly, for the attention of the entity whose name (ABN for Australian customers) appears on your event’s statements/invoices. An event is considered a 'free event' where there are no paid tickets involved, so these will not incur any fees. You may already be aware of this fee and/or you may wish to confirm with the entity whose ABN appears on your event's statements regarding any impact this fee may have on your events. Where you have an attendee who selects tickets, but does not pay, the recommendation is to cancel (delete) any unpaid registrations so that these are not included in the Event fee calculations, refer to Cancelling a registration.
When considering these fees, please also note that:
- these fees are level with the cheapest option we could find with online comparisons.
- our recovered amount is less than half of the total running cost.
- Events provides internally customised features which accommodate complex registrations such as big camps and summer camps; where its competitors do offer similar features they come with substantial consulting costs.
- no external products put money direct into your CMF account without paying for and customising an additional payment solution and if CMF allows it.
- Events has transaction ready exports, includes accounting system code configuration.
What does this mean for my event?
When planning an event you may like to adjust your ticketing to accommodate fees, according to the fee percentage or amount that is passed on to your event by the entity whose ABN appears on your event's statements/invoices. Here are some examples of the fees applied to an event where one ticket is being sold to attendees.
Ticket price ($)
Expected sales ($)
Any questions regarding fees may be directed to [email protected].
We wish you well with your Events, and look forward to continuing to assist you. Remember if you require assistance with your event our team is here to help, you can send your questions to [email protected] if you can't find the answer/information you're looking for at https://kb.myadventist.org/display/EVENTS/Event+Registration or https://kb.myadventist.org/display/EVENTS/questions/all
Events Processing Fee Report
Events Processing Fees are invoiced monthly, for the attention of the entity whose ABN appears on your event’s statements/invoices. An event is considered a 'free event' where there are no paid tickets involved, so these will not incur any fees.
The Events Processing Fee Report contains a summary and details of the events processing fee for each entity. It is sent to the contact persons of each entity on the 6th day of each month at 12:05 AM commencing 06 June 2018.
|Event attendee||Events Processing Fee|
|Arrives at event webpage||No fee incurred|
|Selects free tickets/answer questions||Selects paid tickets/answer questions||No fee incurred|
|Accepts Terms & Conditions, click to Register||Accepts Terms & Conditions, click to Register||No fee incurred|
|(No monies owed; no Events Processing Fee incurred)||Pay (credit card or invoice)||Don't pay||Registration to incur Events Processing Fee|
No fee incurred if cancelation is done prior the date the fee is charged. We will not refund any processing fees, as the wage cost of processing the refund will exceed the amount charged.