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 Note, you must have 'administrator' access to refund an event attendee


Events Processing Fee - calculated on tickets sold

Registrations from 01 February 2018 incur the Events Processing Fee. The processing fee is calculated on registrations (where an attendee has selected tickets, and agreed to the terms and conditions of the event). Where an attendee has registered but not yet paid, their tickets will incur the processing fee (excluding 'free' events). You may wish to review your attendee list regularly, and cancel registrations of attendees who have not paid according to your event's requirements. Cancelling a registration removes it from the attendee list. More information at Events Processing Fee and Events Processing Fee Report



Partial refund (including changing a ticket selection)

1.

Login to MyAdventist, and click to open Event Registration
If prompted, enter your username and password

2.

Under My Client links, click on the link to open that event

3.

Click View attendees


 

4.

A list of attendees appears.
Identify the attendee to be refunded; click Edit this registration


5.

The first page of the web event will appear, with Edit mode shown at the bottom of the screen

6.

Adjust the ticket(s)
Refund only or partial refund: deselect ticket(s) that is to be refunded
Changing from one ticket to another: deselect the ticket(s) to be refunded, and select the alternate ticket(s) to be purchased
Applying a cancellation fee: deselect the ticket(s) to be refunded, select the cancellation fee ticket (needs to have been added onto the event webpage before editing a registration)

7.

Click Next (top right) to advance through each page; navigate to the Summary page

8.

Ensure the Summary line shows a negative amount owing

9.

Ensure the terms and conditions box is ticked; click Finish


10.

The Finalise Statement screen appears
 
For a Credit Card Refund
Click to open Credit card refund
Adjust the amount to refund if a partial refund is to be given: click and edit the number in the Amount field
Tick the box to have the statement emailed to the customer (if applicable)
Click Refund


 
   
 
For a Manual Refund
Click to open Manual refunds
Select the Refund method from the drop-down list (eg BPay, Cash, etc)
Adjust the amount to refund if a partial refund is to be given: click and edit the number in the Amount field
Tick the box if the statement is to be emailed to customer
Click Refund


11.

The Statement page appears
Click Email Statement to email the updated statement to the attendee


Processing a full refund 

1.

 In Events, click on the Statements button next to your event.


2.

Identify the attendee and click the red "$" button 'Refund and cancel this statement" 

3.

An updated statement appears, check the details and then scroll to the bottom of the page and click the Process refund button

An email is sent to the attendee with their updated (cancelled) statement.


Applying a cancellation fee

1

Add a new ticket to your event, titled cancellation fee (or similar) and indicate the amount. You may like to place the ticket inside a well with text 'office use only'.

Example below shows cancellation fee of $50.

2

Click View attendees

3

A list of attendees appears.
Identify the attendee to be refunded; click Edit this registration

4

The first page of the web event will appear, with Edit mode shown at the bottom of the screen

5

Adjust the tickets.

6

Click Next (top right) to advance to the Summary page. Ensure a negative amount is showing. Click Finish. The Finalise Statements screen appears (refer step 10 above)


Related topics

Refunding an attendee - v1

How to get a list of attendees